SUSTAINABILITY Emergency preparedness
A Group-level Crisis Management Guideline defines all relevant responsibilities (including: role, profile, pre-incident responsibilities, responsibilities during an incident and post-incident responsibilities), roles (including: Team Leaders, Team Co-ordinators, Finance, Legal, Human Resources, Sustainable Development (including Community Relations), Protection Services, Risk, ICT and the Team Administrator) and crisis management facilities. In addition, each region maintains its own regional-level Crisis Management Guideline tailored to local circumstances, which are reviewed regularly.
Drills are carried out from time to time to test that the system is working. Some of these drills are externally assured to ensure that they are at the necessary standard and to improve future performance. Updates are reported quarterly to the SH&SD Committee.